Menards

let me start off this is one of the worst shopping experiences i ever had in life !!!! i went to Menards 2 get my handicap Uncle that’s in a wheelchair some bug bombs ! i was stop by a worker Name CHAD and he asked did i just do a return ? i was so confused why he was asking me this 😬 never in my 37 years of life had a sales clerks done this !! no !! was my response i just bought something !! i start walking he follows me and then starts harassing me for a receipt!! once again out of everyone in the store why was i the only person getting question ! ?i told him please stop with this mess sir ! he grab my Menards bag out my hands and rips open until he finds the receipt ! he actually pushed me , after he picks up the receipt! he ask me why i didn’t show him the receipt? first off chad who likes to pick on the only black women in the store ! i have rights and i didn’t have to show him my receipt ! i didn’t brake any laws what so ever! i did contact Bryan the night manger he brushed me off ! And didn’t take my complaint seriously ! bryan didn’t have good customer service he was on his employee side ! i would like 2 be contact asap ! this is no store protocol or procedure that employees get to grab a Customer’s bags out their hand and get assaulted ! i went home crying ! i never felt so racially profile, in my life ! the reason he did this is because he thought i was stealing because he thought i fit the look ! he was definitely wrong this time

I went in to grab 4 deck chairs, I grabbed 4 chairs from the box that was labeled sale 39.99, I get to the register and they ring at 49.99 which was the box next to the chairs that I picked. It took 3 employees to say that I grabbed the taller chair, so I go back to where the chairs were with employee. We open the two different chairs and yes, one was taller. We go back up front and all my chairs are the same size but they say they are different. Zero difference and they acted like I was trying to get away with something. Terrible customer service, I hadn't been there in years and I remember why, will absolutely not return.

Horrible Flooring Product and Department. They do not stand behind their product. They refer you to anyone other than themselves for warranty. The plank floor I purchased curled within 6 months. The tech coming to look at is was over 2 hours late and then I received a letter saying they denied the warranty because I didn’t accommodate the necessary verification. Once you pay them for a product they will not help you with anything defective. Horrible service and defective flooring!

Wow what a nice hardware store. I have been shopping at a Home D.. since it was near my home in California. I was a pro and don't think I ever finished a single job without having to go somewhere else for something. What a breath of fresh air Menard's is! I have only been there a half dozen times, doing some repairs to a house I bought here in Springfield. Every single time I go there is someone nearby to help me locate what I need and so far every one of them has been knowledgeable about what I am doing. Super selection of hardwoods too. You will never find that at Home D...

I'm driving a semi on an 11 stop run, all delivers to various Menards across Indiana, Illinois, Missouri and Iowa. So this is the 7th stop and everyone at the other 6 stops has been super nice, but the receiving manager working at this location right now (March 2, 2023 @ 7pm) is a being a real jag, treating me as if I'm subhuman. Maybe he doesn't realize truck drivers can leave Google reviews too, or maybe he just doesn't care. And they wanted me to get in the trailer to help them unload, but when I explain that it's a no-touch contract which means I'm not insured if I help unload and get hurt, they're just like "you'll be fine don't worry about it." Yeah right, are you gonna pay my hospital bill? Put it in writing and I'll climb right in and get to work. Otherwise you can eat my shorts. I'm super-glad it's a one-off spot market run, which means I won't be back. I am gonna stock up on engine fluids and snacks at one of these stops, but it sure as heck won't be at this one.